AI answers first.
Your team handles what matters.
When something breaks at work, your people wait in a queue. Level0 picks up instead — by phone, web or Slack — checks who's asking, works out what's wrong, and hands your IT team a fully briefed ticket instead of a blank one.
Live today: phone (DE/EN) · web chat · Slack — one flow, every channel
What does it cost?
Priced per employee per month, billed from one shared credit pool — no per-channel fees. We size it with you against your ticket volume; ask us for a quote.
How fast can we test it?
Setup runs 2–4 weeks with no subscription fee — one channel, one agreed workflow, success criteria fixed before we start.
Do we replace our helpdesk?
No. Level0 sits in front of ServiceNow and your existing process. Your system of record stays exactly where it is.
Where does our data go?
GDPR-ready via DPAs and SCCs. Built in Germany. An EU-resident deployment is available for organisations that require it.
One support flow. Every channel.
Build the support process once. Publish it to the phone, your website and Slack — same brain, same logic, same clean handoff everywhere.
- 01
The employee just asks
In their own words. By phone, on the web, or in Slack. No form, no menu, no queue.
- 02
Level0 confirms who's asking
Identity is checked against your ServiceNow records — not assumed from a chat handle. Before anything else happens.
- 03
You see what it did
Every check and action is shown in plain language as it happens. Not a black box.
- 04
Your team starts at minute zero
ServiceNow receives identity, issue, what was already checked, next step and the full transcript. Never a blank ticket.
And it knows when to stop.
Level0 hands over to your team for reasons you can name and audit:
- A required system or tool isn't available
- An operation failed, or didn't produce the expected result
- Identity couldn't be verified
- Your policy forbids doing this step automatically
- The task genuinely needs a human (like re-registering an MFA device)
- The person asks for a human — always, no argument
Not because a confidence score dipped. Every handoff has a stated technical reason in the ticket, so you can audit why the machine stopped — instead of arguing with a probability.
What Level0 does today — and what it doesn't yet.
Most vendors blur this line. We publish it, because the fastest way to lose your trust is to promise a demo we can't repeat in your environment.
- Voice agent — German & English, production-grade
- Chat — web widget and Slack
- One flow, published to every channel at once
- Identity check against your ServiceNow records, with a spoken-code challenge
- Searches your existing ServiceNow knowledge and open incidents before it acts
- Visible, plain-language action log
- Automatic, fully-briefed ServiceNow ticket
- Microsoft Teams as a channel — built, switched on for your pilot
- Your routing and escalation rules
- A small number of agreed automated actions for your environment
- Your ServiceNow instance, your categories, your fields
- Handover to a human colleague, live, mid-conversation
- ITSM systems beyond ServiceNow
- Self-service portal
- Broader library of pre-built actions
- WhatsApp; further production-grade languages
One pool. Every channel. No per-channel bill.
Voice and chat draw from the same credit pool — so it doesn't matter which channel your people pick. What we won't do is pretend there's no meter at all.
Level0 is priced per employee per month, funded from a shared monthly credit pool. Voice costs more credits than chat, a long call more than a short one. Most months you stay inside the pool; if you don't, the excess is billed per credit at a published rate — visible in the dashboard before the invoice, not after. We size the pool with you against your ticket volume — ask us for a quote.
Book a demoWork out the payback yourself.
Change any number below. We'd rather you pressure-test the maths now than discover it doesn't hold after signing.
Where it breaks even
At — per month, Level0 pays for itself the moment it releases — hours of IT support capacity a month — roughly — routine requests. Everything above that is capacity you get back.
That is the number to argue about. Not our percentage.
The gain is productivity recovered — the hours your people currently lose waiting on IT — not headcount removed.
The gain is growth without hiring. Bitkom counts 109,000 unfilled IT roles in Germany and a 7.7-month average vacancy. Level0 absorbs the L1 growth you can't recruit for.
Honest about where your data actually goes.
Written for the people who can veto this: your data protection officer, your works council, your compliance lead, your CFO.
Built in Germany
Level0 Software UG — a German company under German law, with European support. Registered at the Amtsgericht Bamberg (HRB 12510).
GDPR-ready — with the detail
DPAs and SCCs cover our sub-processors, some of which sit outside the EU. We name every one of them, up front, before you ask.
EU-resident deployment available
For organisations that require data residency, we deploy an EU-resident configuration. It affects scope and price — we'll say so honestly.
Your data never trains a foundation model
Nothing from your conversations goes into training a vendor's model — not ours, not our providers'. Every action and handoff is logged. A human is always reachable — an EU AI Act requirement we build for, not paper over.
What Level0 combines.
Not a longer feature list — a different shape. These three only matter together.
One flow, voice and chat
Build the support logic once — it runs on the phone, the web and Slack. Most tools make you rebuild it per channel, if they support the channel at all.
In front of your helpdesk
Keep ServiceNow. Keep your process. Level0 is a layer, not a migration — nothing to rip out, nothing to re-train the team on.
A handoff you can audit
When automation stops, your team gets identity, issue, what was checked, next step, transcript — and the technical reason it stopped. So they start solving, not interrogating.
See Level0 handle a real IT request — in your environment.
A 2–4 week setup phase with no subscription fee. One channel, your support process, one agreed workflow — with success criteria fixed before we start. No changes to your helpdesk.