---
title: Level0 - AI answers first. Your team handles what matters.
description: Level0 picks up IT support by phone, web chat and Slack, verifies who's asking against ServiceNow, resolves the routine, and hands your team a fully briefed ticket.
image: https://level0.io/og-image.png
---

# Level0

Level0 is the AI resolution layer before Level 1 support. When something breaks
at work, Level0 picks up — by phone, web chat or Slack — checks who's asking,
works out what's wrong, and hands your IT team a fully briefed ticket instead of
a blank one.

## What Level0 Does Today

- Answers employee calls with a Voice Agent, in German and English.
- Resolves chat requests in web chat and Slack. Microsoft Teams is built and is
  switched on for pilot deployments.
- Verifies identity against your ServiceNow records with a spoken-code challenge.
- Searches your existing ServiceNow knowledge and open incidents before it acts.
- Shows every check and action in plain language.
- Writes an automatic, fully briefed ServiceNow ticket for anything it hands off.

## When It Hands Off

Level0 hands a case to your team for a named technical reason — a required tool
is unavailable, an operation failed, identity couldn't be verified, policy
forbids the step, the task needs a human, or the person asks for one. Every
handoff records its reason. Not because a confidence score dipped.

## Why It Exists

Service desks drown in repetitive Level 1 work. Standard chatbots deflect
employees to articles, but they often do not complete the task. Level0 resolves
the routine request before Level 1 is involved and briefs humans when a request
needs escalation.

## Works In Front Of

ServiceNow today. Web chat and Slack as channels; Microsoft Teams switched on for
pilot deployments. More ITSM systems are on the roadmap. Email and WhatsApp are
not available.

## Pilot

Level0 runs a 2–4 week setup phase with no subscription fee, in the customer's
environment — one channel, one agreed workflow, with success criteria fixed
before we start.

## Contact

Book a demo at https://level0.io/#contact or email hello@level0.io.